Do you take walk ins?

No, all class reservations and studio tours must be booked in advance online or by phone. In-person payments can be handled in advance by appointment only. Please visit our “schedule” link to book.

What is your cancellation policy?

For all group classes, you must cancel 6 hours in advance to have your credit returned to you. If you cancel within 6 hours of class start time, you forfeit your class credit. If you are a no show, you also forfeit the class credit.

What is your refund policy?

All purchases are non-refundable and non-transferable.

Does my class pack expire?

Yes, all class packages and drop ins do expire. Please read the package description prior to booking or view our pricing page for more info.

All memberships renew monthly and unused class credits rollover to the following month on our 8 and 12 class memberships, as long as the membership remains active.

Do I have to be able to do a pull-up, push up, etc… to take class?

Nope! We welcome students of all levels to take a class with us. Please see class descriptions in punchpass prior to booking to ensure that you are taking a beginner friendly class if you are brand new to pole dance/aerial.

What should I wear to class?

For pole classes, please wear clothing that allows your legs and arms to grip the pole (shorts and a t-shirt, tank top, or sports bra is fine!) and avoid hand and body lotion at least 12 hours prior to class. Heels are optional.

For aerial classes, please wear fitted athletic clothing that covers your legs and abdomen to protect your skin. 

For grounded classes like our chair dance class, sultry heels, stretch and flex etc. you can wear whatever you are comfortable in but we recommend athletic clothing that is comfortable to move in.

Do students share poles?

No, we specialize in small group class settings with one student to a pole, but we do allow friends to share if a class is full and we are given consent from both parties prior to class. Select events and workshops may share equipment, please check descriptions prior to booking.

Do students share lyras/silks?

Yes. Due to the nature of our aerial classes where students are in the air more frequently and for longer periods of time, we only have four rig points for the instructor to monitor at a time and we allow two students to each point.

Can I observe a class before trying it?

No. For the comfort and safety of our students, we have a no observer policy during our group classes.

Where are you located?

Our address is 443 S Nova Road. Ormond Beach, FL 2174. We are in the Renaissance Plaza with the blue roof, in between the health food store and Harmony Cleaners. Here is a picture of our store front for reference.

Is parking free?

Yes, we have a large parking lot free of charge!

Do you offer private lessons?

Yes! Please view the “private lessons” page of our website for more information!

Do you offer private parties?

Yes, please view the “parties” page of our website for more information!

How do guest passes work?

All students on our new client special receive one free guest pass. Please email us with your guest’s first/last name, phone number, and email address, and we will send them a log-in link and credit their account with a drop in class. Certain membership tiers also receive up to two guest passes per month.

How do I cancel my membership?

Contact us at info@serpentinestudiosllc.com to cancel your membership! If you are in the middle of a 6 or 12 month commitment, there will be a cancellation fee. If you are on a month to month membership after completing a 6 or 12 month commitment, there is no fee to cancel.